PGi: Better Than Bots – Welcome to the AI-Powered Era of Smart Collaboration
Podcasts, Articles, News and Insights From Enterprise Technology Leaders
Data Pipelines For Agentic AI: An Edgy, Shift-Left Live BDL Podcast
“A simple question posed to an AI agent is quickly becoming a distributed computing problem."
Meet EM360Tech's Experts
Gain actionable insights from leaders in enterprise technology and B2B tech marketing.
This month’s spotlight
Dr Joe Perez
Dr. Joe Perez is a powerhouse in the IT and education worlds, with 40-plus years’ experience and a wealth of credentials to his name. From Business Intelligence Specialist at NC State University to Senior Systems Specialist/Team Leader at the NC Department of Health & Human Services (and Chief Technology Officer at CogniMind), Perez is at the forefront of innovation and process improvement. With more than 22,000 LinkedIn followers and a worldwide reputation as keynote speaker, data management/analytics expert, and prolific, bestselling author, Perez is a highly sought-after resource in his field. He speaks at many conferences each year, reaching audiences in over 20 countries across the globe and has been highly-ranked by prestigious Thought Leader communities. He was recently inducted into both the IIBA Hall of Fame and the United Nations Global Network of Data Officers and Statisticians and was selected to be a Distinguished Fellow in the Public Sector Network's Future Government Institute. When Dr. Joe is not working, he shares his musical talents and gives back to his community through his involvement in his church's Spanish and military ministries.
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Exclusive EM360Tech Content
Discover expert led podcasts, articles, and news from enterprise technology leaders at EM360Tech, your source for B2B tech intelligence
NewVoiceMedia: A practitioner’s guide to sustainable customer experience in the contact centre
PGi: 5 Ways to Elevate Team Communication in Your Enterprise
Telestream: Viewers have little patience for poor OTT performance
Discover how effective OTT monitoring can help providers protect viewing quality, identify performance issues and maintain a reliable, high-quality streaming experience as demand for digital content grows.
Why people are talking about Talkdesk
The barriers to enter the contact centre marketplace have reduced since the cloud has become the major delivery platform of choice.
SD-WAN Needs to Extend Beyond the WAN
Key Requirements for SD-WAN: Rethink Networking for the Cloud Era
Riverbed: Cloud Adoption, Devops Methodology (French Version)
Key Requirements for SD-WAN (French Version)
Key Requirements for SD-WAN (German Version)
SD-WAN Needs to Extend Beyond the WAN (French Version)
SnapLogic: Modern Data Integration for the Cloud
The Five Steps to an ROI-Focused CX Program
A Score Is Only Part of the Story – You Need More
You need more
Cloud-Based IT Asset Inventory: A Solid Foundation for Infosec Infrastructure
Read this whitepaper and learn about the six key elements of an ideal cloud-based IT asset inventory system.
How-To Guide: Creating Exceptionally Collaborative Workplaces
Tip Sheet: Building the Business Case for an Omnichannel Contact Center
Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service including:
ReadyTalk: The Four P’s to Create Websites that Attract Clients
5 steps for a successful migration to SAP HANA®
If you are looking for guidance on a migration journey download this white that shows you the steps to take to success.
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