7 Secrets of Voice of the Customer Success
Dr. Joe Perez is a powerhouse in the IT and education worlds, with 40-plus years’ experience and a wealth of credentials to his name. From Business Intelligence Specialist at NC State University to Senior Systems Specialist/Team Leader at the NC Department of Health & Human Services (and Chief Technology Officer at CogniMind), Perez is at the forefront of innovation and process improvement. With more than 22,000 LinkedIn followers and a worldwide reputation as keynote speaker, data management/analytics expert, and prolific, bestselling author, Perez is a highly sought-after resource in his field. He speaks at many conferences each year, reaching audiences in over 20 countries across the globe and has been highly-ranked by prestigious Thought Leader communities. He was recently inducted into both the IIBA Hall of Fame and the United Nations Global Network of Data Officers and Statisticians and was selected to be a Distinguished Fellow in the Public Sector Network's Future Government Institute. When Dr. Joe is not working, he shares his musical talents and gives back to his community through his involvement in his church's Spanish and military ministries.
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Their expertise see them having a global clientele which covers areas in ALM, Release and Deployment Management.
Automation is at the top of CEOs minds these days. They see it delivering real benefits such as reduced errors, improved employee productivity, and cost savings.
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