AI for Employee and Customer Experience by Aisera
Understand how Aisera uses AI to improve both employee and customer experiences by streamlining support, increasing efficiency and enabling faster, more consistent service delivery.
Recorded live at Big Data London 2026, the Don't Panic It's Just Data Podcast asks industry leaders what it takes for AI agents to understand what your data actually means.
Dr. Joe Perez is a powerhouse in the IT and education worlds, with 40-plus years’ experience and a wealth of credentials to his name. From Business Intelligence Specialist at NC State University to Senior Systems Specialist/Team Leader at the NC Department of Health & Human Services (and Chief Technology Officer at CogniMind), Perez is at the forefront of innovation and process improvement. With more than 22,000 LinkedIn followers and a worldwide reputation as keynote speaker, data management/analytics expert, and prolific, bestselling author, Perez is a highly sought-after resource in his field. He speaks at many conferences each year, reaching audiences in over 20 countries across the globe and has been highly-ranked by prestigious Thought Leader communities. He was recently inducted into both the IIBA Hall of Fame and the United Nations Global Network of Data Officers and Statisticians and was selected to be a Distinguished Fellow in the Public Sector Network's Future Government Institute. When Dr. Joe is not working, he shares his musical talents and gives back to his community through his involvement in his church's Spanish and military ministries.
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Understand how Aisera uses AI to improve both employee and customer experiences by streamlining support, increasing efficiency and enabling faster, more consistent service delivery.
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Discover how data-driven insights can improve decision-making, customer experiences, marketing, and business growth.
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