CX Day: How is artificial intelligence transforming customer experience?
Kevin is the VP of Research at BARC US, where he writes and speaks about the intersection of AI, analytics, and data management. For nearly three decades Kevin has deciphered what technology means to practitioners, as an industry analyst, services leader, instructor, marketer, and tech journalist. This includes five years as Analyst and Research VP at BARC's partner Eckerson Group. Kevin also launched and grew a profitable data analytics services team for EMC Pivotal in the Americas and EMEA, and ran field training at Attunity/Qlik. A frequent public speaker and co-author of two books about data management, Kevin is passionate about helping practitioners, founders, and software executives capitalize on emerging technologies. Outside the tech world, Kevin most loves biking, kayaking, and coaching his three boys' sports teams.
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These generally include providing customers with information upon their request and presenting results. However, why stop there?
Today, customers are demanding more personalised, streamlined, and enjoyable experiences when interacting with businesses. As a result, many forward-thinking organisations are turning to voice technology in an effort to improve customer engagement. The voice revolution According to an Adobe survey
Here are the key security measures organisations should consider to protect customer data and strengthen contact centre security.
Learn how AI can enhance unified communications and customer service by helping agents resolve issues faster, route customers to the right specialists and deliver more personalised experiences without replacing human interaction.
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